{"id":4478,"date":"2026-08-25T11:35:44","date_gmt":"2026-08-25T15:35:44","guid":{"rendered":"https:\/\/gridalt.wpenginepowered.com\/technical-support-battery\/"},"modified":"2026-10-09T14:14:27","modified_gmt":"2026-10-09T18:14:27","slug":"technical-support-battery","status":"publish","type":"page","link":"https:\/\/live-grid-wp.pantheonsite.io\/es\/technical-support-battery\/","title":{"rendered":"Homeowner Battery Online Support"},"content":{"rendered":"<h1>Homeowner Battery Online Support<\/h1>\n<h2>Battery Technical Support<\/h2>\n<h3>Getting Permission to Export<\/h3>\n<p>At the time of installation, your battery system is not connected to the grid. GRID will notify you when it is time to turn on this permission, and the steps to take to do so. <strong>Do NOT make this change until GRID staff has confirmed it&#8217;s time to turn on.<\/strong> This will be once your system has been approved by your utility.<\/p>\n<h3>Maintain Air Flow Around Battery System<\/h3>\n<p>It&#8217;s important to allow air flow around your battery system via the fan vents at the bottom and top of each battery. You can also wipe your battery&#8217;s fan vents every 6 months with a clean, damp cloth. Questions? Reach out to us.<\/p>\n<h2>Tesla Battery Maintenance<\/h2>\n<h3>Resetting WiFi Access on the Tesla App<\/h3>\n<p>If you need to reset your WiFi access through the app, follow these steps:<\/p>\n<ol>\n<li>Open the Tesla app.<\/li>\n<li>Navigate to <strong>Settings<\/strong>.<\/li>\n<li>Select <strong>WiFi<\/strong> and follow prompts.<\/li>\n<\/ol>\n<h3>Storm Watch<\/h3>\n<p>This setting will automatically change your battery settings to enable full backup reserve in advance of an extreme weather event. You can also manually increase your backup reserve: go to <strong>Settings &gt; Powerwall<\/strong> and increase the <strong>Backup Reserve<\/strong> via the toggle. Our construction staff set it to 30% Backup Reserve in most cases.<\/p>\n<h3>Tesla App and Support<\/h3>\n<p>Go to your phone&#8217;s app store if you need to redownload the Tesla app. Visit <a href=\"https:\/\/www.tesla.com\/support\/energy\/powerwall\/mobile-app\/tesla-app-for-energy\">Tesla&#8217;s website<\/a> to find out more about managing your battery system with the Tesla app.<\/p>\n<table>\n<thead>\n<tr>\n<th scope=\"col\">Tesla Customer Support<\/th>\n<th scope=\"col\">Tesla Apps<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><a href=\"tel:+18779617652\">877-961-7652<\/a>, select option 2<\/td>\n<td>In app: tap <strong>Support<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4475\" src=\"https:\/\/live-grid-wp.pantheonsite.io\/wp-content\/uploads\/2026\/08\/tesla-app-download-qr-codes.png\" alt=\"QR codes for downloading the Tesla app from the Apple App Store and Google Play.\" width=\"349\" height=\"250\" srcset=\"https:\/\/live-grid-wp.pantheonsite.io\/wp-content\/uploads\/2026\/08\/tesla-app-download-qr-codes.png 349w, https:\/\/live-grid-wp.pantheonsite.io\/wp-content\/uploads\/2026\/08\/tesla-app-download-qr-codes-300x215.png 300w\" sizes=\"auto, (max-width: 349px) 100vw, 349px\" \/><\/figure>\n<h3>Tesla Online Help<\/h3>\n<p><a href=\"https:\/\/www.tesla.com\/support\/energy\/powerwall\/learn\/why-powerwall\">Use this link<\/a> for help in order to find out more about your system. Use the search bar on Tesla&#8217;s page, or click on any of the topics below:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.tesla.com\/support\/energy\/powerwall\/mobile-app\/time-based-control\">Operating Modes<\/a><\/li>\n<li><a href=\"https:\/\/www.tesla.com\/support\/energy\/powerwall\/mobile-app\/backup-reserve\">Backup Reserve<\/a><\/li>\n<li><a href=\"https:\/\/www.tesla.com\/support\/energy\/powerwall\/mobile-app\/storm-watch\">Storm Watch<\/a><\/li>\n<li><a href=\"https:\/\/www.tesla.com\/support\/energy\/powerwall\/own\/best-practices-during-power-outages\">Backup Best Practices<\/a><\/li>\n<\/ul>\n<h2>Enphase Battery Maintenance<\/h2>\n<h3>Resetting WiFi Access on the Enphase Enlighten App<\/h3>\n<p>If you need to reset your WiFi access through the app, follow these steps:<\/p>\n<ol>\n<li>Open the Enphase Enlighten app.<\/li>\n<li>Navigate to <strong>Menu &gt; System &gt; Devices &gt; IQ Gateway<\/strong>.<\/li>\n<li>Select <strong>Configure WiFi<\/strong> and follow prompts.<\/li>\n<\/ol>\n<h3>Storm Guard<\/h3>\n<p>The Storm Guard feature allows you to prepare your system for severe weather conditions by adjusting your backup settings. To enable or modify your backup reserve, go to <strong>Menu &gt; Settings &gt; Storm Guard &gt; Disable or Enable<\/strong> and adjust the <strong>Backup Reserve<\/strong> setting as needed. Our construction staff set it to 30% Backup Reserve in most cases.<\/p>\n<h3>Enphase App and Support<\/h3>\n<p>Go to your phone&#8217;s app store if you need to redownload the Enphase app. Visit <a href=\"https:\/\/enphase.com\/homeowners\/enphase-app\">Enphase&#8217;s website<\/a> to find out more about managing your battery system with the Enphase app.<\/p>\n<table>\n<thead>\n<tr>\n<th scope=\"col\">Enphase Customer Support<\/th>\n<th scope=\"col\">Enphase Apps<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><a href=\"tel:+18777974743\">877-797-4743<\/a>, select option 2<\/td>\n<td>In app: <strong>Menu &gt; Support &gt; Contact Us<\/strong> (chat option available)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4476\" src=\"https:\/\/live-grid-wp.pantheonsite.io\/wp-content\/uploads\/2026\/08\/enphase-app-download-qr-codes.png\" alt=\"QR codes for downloading the Enphase app from the Apple App Store and Google Play.\" width=\"349\" height=\"250\" srcset=\"https:\/\/live-grid-wp.pantheonsite.io\/wp-content\/uploads\/2026\/08\/enphase-app-download-qr-codes.png 349w, https:\/\/live-grid-wp.pantheonsite.io\/wp-content\/uploads\/2026\/08\/enphase-app-download-qr-codes-300x215.png 300w\" sizes=\"auto, (max-width: 349px) 100vw, 349px\" \/><\/figure>\n<h3>Enphase Online Help<\/h3>\n<p><a href=\"https:\/\/enphase.com\/support\">Use this link<\/a> to find out more about your system. Use the search bar on Enphase&#8217;s page, or click on any of the topics below:<\/p>\n<ul>\n<li><a href=\"https:\/\/enphase.com\/blog\/homeowners\/energy-storage-your-energy-your-choice\">Operating Modes<\/a><\/li>\n<li><a href=\"https:\/\/enphase.com\/en-au\/download\/enphase-energy-system-iq-battery-5p-owners-guide\">Owner&#8217;s Guide<\/a><\/li>\n<li><a href=\"https:\/\/support.enphase.com\/s\/article\/what-is-storm-guard\">Storm Guard<\/a><\/li>\n<li><a href=\"https:\/\/support.enphase.com\/s\/article\/best-practices-for-using-your-iq-battery-during-a-grid-outage\">Backup Best Practices<\/a><\/li>\n<\/ul>\n<h2>Access Your Sunrun App for Solar and Battery System<\/h2>\n<p>Use the QR codes below to redownload the Sunrun app, or <a href=\"https:\/\/my.sunrun.com\/login\">use this link<\/a> to find out more about your Sunrun system.<\/p>\n<table>\n<thead>\n<tr>\n<th scope=\"col\">Sunrun Customer Support<\/th>\n<th scope=\"col\">Sunrun Apps<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><a href=\"tel:+18554786786\">855-478-6786<\/a><\/td>\n<td>In app: tap <strong>Support<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4477\" src=\"https:\/\/live-grid-wp.pantheonsite.io\/wp-content\/uploads\/2026\/08\/sunrun-app-download-qr-codes.png\" alt=\"QR codes for downloading the Sunrun app from the Apple App Store and Google Play.\" width=\"349\" height=\"250\" srcset=\"https:\/\/live-grid-wp.pantheonsite.io\/wp-content\/uploads\/2026\/08\/sunrun-app-download-qr-codes.png 349w, https:\/\/live-grid-wp.pantheonsite.io\/wp-content\/uploads\/2026\/08\/sunrun-app-download-qr-codes-300x215.png 300w\" sizes=\"auto, (max-width: 349px) 100vw, 349px\" \/><\/figure>\n<h2>Power Outage Map Info From Utility Providers<\/h2>\n<h3>PG&amp;E (Pacific Gas &amp; Electric)<\/h3>\n<p><strong>PG&amp;E Customer Support<\/strong><br \/>\n<a href=\"tel:+18776606789\">877-660-6789<\/a><br \/>\n<a href=\"https:\/\/pgealerts.alerts.pge.com\/outage-tools\/outage-map\/\">Power Outage Map<\/a><\/p>\n<h3>SCE (Southern California Edison)<\/h3>\n<p><strong>SCE Customer Support<\/strong><br \/>\n<a href=\"tel:+18006554555\">800-655-4555<\/a><br \/>\n<a href=\"https:\/\/www.sce.com\/outage-center\/check-outage-status\">Power Outage Map<\/a><\/p>\n<h3>SDGE (San Diego Gas &amp; Electric)<\/h3>\n<p><strong>SDGE Customer Support<\/strong><br \/>\n<a href=\"tel:+18004117343\">800-411-7343<\/a><br \/>\n<a href=\"https:\/\/www.sdge.com\/residential\/customer-service\/outage-center\/outage-map\">Power Outage Map<\/a><\/p>\n<h3>LADWP (Los Angeles Department of Water and Power)<\/h3>\n<p><strong>LADWP Customer Support<\/strong><br \/>\n<a href=\"tel:+18003425397\">800-342-5397<\/a><br \/>\n<a href=\"https:\/\/www.ladwp.com\/outages\/power-outage-map\">Power Outage Map<\/a><\/p>\n<h3>SMUD (Sacramento Municipal Utility District)<\/h3>\n<p><strong>SMUD Customer Support<\/strong><br \/>\n<a href=\"tel:+18887427683\">888-742-7683<\/a><br \/>\n<a href=\"https:\/\/myaccount.smud.org\/manage\/outage\">Power Outage Map<\/a><\/p>\n<h2>Information about Warranties<\/h2>\n<p>The Battery Manufacturer Warranty covers defects in the battery from manufacturing. GRID also provides a 10-year labor warranty for the battery installation.<\/p>\n<p>Clients must not modify, tamper with, or move the battery system.<\/p>\n<p>Clients with a Third-Party Owned agreement have guarantees from Sunrun that the battery system will function as promised, and if the system is stolen or damaged, Sunrun will cover it in many scenarios. Clients with a Third-Party Owned agreement should contact Sunrun immediately if something unusual happens to the battery system.<\/p>\n<h2>Still have questions?<\/h2>\n<h3>Reach out to GRID Customer Support, Monday through Friday.<\/h3>\n<p><strong>GRID Alternatives Customer Support<\/strong><br \/>\n<a href=\"tel:+18669214696\">866-921-4696<\/a>, select option 3<br \/>\n<a href=\"mailto:service@gridalternatives.org\">service@gridalternatives.org<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Homeowner Battery Online Support Battery Technical Support Getting Permission to Export At the time of installation, your battery system is not connected to the grid. GRID will notify you when it is time to turn on this permission, and the steps to take to do so. Do NOT make this change until GRID staff has [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"region":[],"class_list":["post-4478","page","type-page","status-publish","hentry"],"acf":{"media":null,"featured_blog_post":null,"featured_event":null,"pdf_download":null,"blockquote":null,"author":null,"notice":null,"social_embed":null,"contact_card":null,"meta_details":null,"faq":null,"table":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Homeowner Battery Online Support - GRID Alternatives<\/title>\n<meta name=\"description\" content=\"Support for your GRID home battery: when to enable grid export, how to keep vents clear and maintain air flow, and who to contact with questions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/live-grid-wp.pantheonsite.io\/es\/technical-support-battery\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Homeowner Battery Online Support - 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